Pickup and Return Instructions
Pickup method
There are 3 self-pickup points in Hong Kong:
1) Office: Room 04, 9/F, Hung To Industrial Building, 80 Hung To Road, Kwun Tong, Kowloon, Hong Kong
Service Hotline: 6571 0922/ 9082 0166 (Chow Sang)
Self-pickup time: Monday to Friday (9:00am ~ 6:00pm) Closed on Saturdays, Sundays and public holidays
2) Durian Musang King (High Quality): Shop 4, 18-20A Mongkok Road, Mongkok, Kowloon, Hong Kong
Service Line: 3484 8587
Self-pickup time: 10:00-22:00 (Monday to Sunday)
3) Gopin China-Hong Kong Trading Co., Ltd.: Room 702, 7th Floor, Beacon Bank, 721-725 Nathan Road, Mongkok, Kowloon, Hong Kong
Service Hotline: 9708 6205 (Zhu Sheng)
Self-pickup time: 10:00-22:00 (Monday to Sunday)
The company can arrange local courier (SF Express Co., Ltd.) to pay and call GOGOVan on behalf of
The company will try its best to deliver the goods within 7 working days after receiving the confirmation order, but it is subject to whether the company has sufficient stock.
We will notify you of the estimated delivery date by email.
The company will process your confirmed order as soon as possible, but please note that due to many factors, we cannot guarantee that the goods will be delivered to you within the specified time.
These factors include: Some countries take weeks to inspect parcels or parcel delivery can be delayed due to Christmas, New Years or other holidays.
Please note that local courier (SF Express Co., Ltd.) also only delivers during office hours.
Office hours are Monday to Friday 9:00am - 1:00pm / 2:00pm - 6:00pm
After ordering the product, we will send you the mailing number and online tracking order URL by email, so that you can check the delivery progress anytime, anywhere. Customers can also log in to their Green Cross account to check the order status.
Green Cross is committed to providing the best service to our customers. If you have any dissatisfaction with the purchased Green Cross products, please call our customer service hotline at 852-6571 0922 or email to [email protected] within 7 working days from the delivery date.
The company will arrange to replace the goods according to the situation, or arrange a refund after deducting the postage.
Return and Exchange Instructions - Online Store Only
Return and Exchange Arrangements (applicable to Hong Kong)
Green Cross online shop service is professional and discreet, and will ensure that the product is of good quality before the order is sent; however, the product may be damaged during delivery, and we will arrange to ship the product again without additional shipping charges. Therefore, after receiving the goods, please check whether the goods are complete. It is recommended that customers directly reject the goods in question to the dispatcher present, and must keep the order email for records.
Exchange/Return Process
Please clearly take pictures of the problem with the item and explain the reason for the return, together with the order number and item name, email to [email protected] to apply for a return, and specify "Greencross Online Shop" as the subject of the email. Make sure the return process goes smoothly. When we confirm that the return and exchange conditions are met, you will receive a reply confirmation and an email explaining the return and exchange process before returning the goods to us. Please return the return with our confirmation email. Customers must pay the full shipping fee for all returned items after confirmation of receipt.
Undeliverable orders: Some orders will be due to unknown delivery address, PO Box, hotel address, multiple deliveries but no delivery, recipient's contact number is unavailable, recipient refuses to pay tax/rejection Provided ID/Failed to declare the shipment or rejected the package by the recipient. When we receive the returned package, the original shipping fee, handling fee and 10% of the total product will be deducted from the refund as the return order processing fee, and the remainder will be processed according to the "Refund Policy". We can re-ship the returned package for the customer, but the customer will need to pay the shipping cost for the re-shipment.
In case of any disputes, Green Cross reserves the right of final decision.
Privacy Policy and Website Terms of Use
Privacy Policy
Green Cross ("We" means Green Cross Healthcare Limited) is committed to protecting your privacy and takes all reasonable precautions to ensure that the policies and practices regarding the collection, transmission, storage and use of personal data are consistent with Comply with the requirements of the Personal Data (Privacy) Ordinance, Chapter 486 of the Laws of Hong Kong.
1. Categories of Personal Data Collected
The categories of personal data we collect include, but are not limited to:
1) Your title, name, gender, telephone number, email address, residential address, mailing address, billing address, shipping address or other contact information, your month and date of birth, your payment or credit card information, user name and password, and any other personal data you voluntarily provide to us; and
2) IP address of your computer, mobile phone or other electronic/communication device, real-time location data, browser settings, browsing history, referral websites that refer you to our platform, and other information recorded on the Internet.
2. METHODS OF COLLECTION OF PERSONAL DATA
We may obtain personal data about you in different ways, such as:
1) When you shop at our online or pickup point;
2) When you participate in our activities or promotions;
3) When you apply for or use our membership card or participate in any of our membership or promotional programs;
4) when you register an account with us;
5) When you participate in any survey or marketing campaign;
6) When you log in to visit our website, use our mobile application or browse any of our social media pages;
7) When you use WiFi services in our stores or events;
8) When you contact us in person, via phone, email or any social media platform to inquire or provide information;
9) When confirming your identity;
10) When you subscribe to our marketing or promotional materials. You may choose not to provide us with the requested personal information, but if you choose not to, we may not be able to provide you with our products, services or offers, or you may not be able to log in to our platform or use certain features. You have the right to request us to provide personal data about you and to correct, update or delete such data.
3. Purpose of collecting personal data
Your personal data may be used for one or more of the following purposes ("Purposes"):
1) to communicate with you;
2) verify your identity and any accounts you have opened with us;
3) To administer any membership or other marketing, promotional offers or corporate events in which we participate, including to provide you with offers to which you are entitled;
4) to process your product or service order (such as retaining your shopping cart contents, making arrangements related to billing, payment, refund and delivery);
5) To process and respond to your inquiries, suggestions or complaints;
6) Conduct customer opinion surveys or organize events for customers;
7) To provide you with customer service;
8) Conduct analysis to help us further understand customer needs and improve the quality of our services and products;
9) Personalize the content of our shopping websites/mobile apps and social networks/media platforms to bring you a better shopping experience;
10) Design specific promotional offers;
11) to conduct advertising campaigns, including targeted advertising;
12) To conduct direct marketing activities;
13) To fulfill our responsibility to keep records of processing activities
14) To comply with legal, regulatory or compliance requirements, to handle inquiries from law enforcement or regulatory agencies or to seek legal advice; and
15) Any other purpose directly related to any of the above.
4. Direct selling
Once you provide us with personally identifiable information, you may receive phone calls, text messages, emails or direct promotional emails from us or our affiliates. If you do not wish to receive this information, please contact our Customer Service Department by email or letter.
Green Cross Customer Service
Mailing address: Room 04, 6/F, Hung To Industrial Building, 80 Hung To Road, Kwun Tong, Kowloon
Email address: [email protected]
5. Use of your personal data
We will process (including but not limited to collection, storage, preservation, use, transfer and disclosure) the information you provide in accordance with relevant laws and regulations. We will keep your information secure, accurate and up-to-date and will not store it for longer than necessary.
6. Information Collected by Automatic Means
Cookies are data that your browser stores on your computer or other Internet-related devices when you browse a website. We use cookies for different purposes:
1) Cookies necessary for operation. These cookies are necessary to allow you to browse our website and its content, such as login or protected areas. These cookies cannot be turned off or the website will not function properly, but these cookies do not store any personal data.
2) Functional Cookies. These cookies are used to enhance your shopping experience. For example, they will note the country you selected and what you have purchased for the next visit. The information collected by these cookies is anonymous, they will not be used to track your browsing activities on other websites, and you can choose to turn them off.
3) Target Cookies. Most of these cookies are provided by third parties. They can record the websites your settings have visited and track your settings' browsing activity on other websites. Examples of our use of these types of cookies include Google Analytics and Adobe Analytics. The data they collect may be shared with other advertising networks for advertising purposes. Likewise, you can disable such cookies.
By continuing to use without changing your settings, you agree to our use of these cookies on our website.
How to control and delete cookies You can set your browser to block all or some cookies from working, please click the link below:
Chrome: https://support.google.com/chrome/answer/95647
Internet Explorer: https://support.microsoft.com/en-gb/help/17442/
Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Safari: https://support.apple.com/kb/ph21411
Please note that if you change your browser to disable certain cookies, you may not be able to access parts of our website and our other services may not work properly.
In addition to using cookies, we also collect your information through our mobile applications or online platforms in automated ways, such as Web Server Logs. Web server logs are records of your website browsing activities using your mobile device or personal computer. For example, the web server log file can record the keywords you have searched or the online links you have visited. It can also record your browser information such as IP address and the cookies installed by the server in the browser. Information collected by automated means may be used for some of our purposes.
7. CCTV
CCTV is installed in our shop for security reasons. Information obtained from CCTV will only be used in compliance with the requirements of the Personal Data (Privacy) Ordinance and will not be retained for longer than is actually necessary.
8. Information shared and how to share
We may disclose or transfer your personal data to Green Cross Great Health Co., Ltd. or any third-party service provider or business partner locally or abroad on a limited disclosure basis for certain purposes. If you want to transfer personal data abroad, we will protect your personal data by contract or other suitable measures, and cross borders with a standard no lower than that of your jurisdiction and in accordance with the data protection laws of your jurisdiction. The mechanism of data transfer uses your personal data for the purpose.
We may also disclose or transfer your personal data elsewhere as required by law or regulation or as necessary to protect our interests (where permitted by law), such as to insurance companies for possible claims.
We also reserve the right to transfer your personal data in connection with any merger, annexation or corporate reorganization (where permitted by law).
9. Rights of the data subject
You have the right to ask us for a copy of the personal data we hold about you or to correct inaccurate or incomplete personal data we hold about you. We will not delay without undue delay and will comply with your request within the time limits of the personal data laws in your jurisdiction (subject to any extensions we may allow by law). If we refuse your request to obtain or amend your personal data, we will explain to you the reasons for the refusal.
You have the right to withdraw your consent in writing to our collection, use or disclosure of your personal data at any time through the channels listed under "Contact Us" below. Upon receipt of a request to withdraw consent, we will stop collecting, using or disclosing your personal data unless permitted by law. However, withdrawing consent may prevent us from continuing to provide products and services to you. You also have other rights in relation to your personal data, including to request the personal data we have about you, to amend, update or ask us to stop using and disclosing it, or, in certain circumstances and subject to limitations or exclusions, to delete the data we have collected about you s personal profile.
10. Retention of Personal Data
From time to time, we will review the personal data in our possession. We will not retain your personal data for longer than the time required to complete the purpose. Except as permitted by relevant laws and regulations, we will delete the personal data that has completed the purpose as soon as possible within a reasonable time.
We will permanently delete your personal data after the retention period expires, but some of your personal data will still be stored in our system, such as data waiting to be overwritten. These data can no longer be used for our purposes, in other words, even if the data exists in an electronic system, it cannot be requested or used again by our employees.
11. Data Protection
In order to protect and prevent accidental, unlawful or unauthorized access to your personal data, we will maintain appropriate measures to safeguard the confidentiality and security of our collection and processing of your personal data.
12. Third Party Websites
This Privacy Policy applies only to us and not to any other third parties (including websites operated by them). When clicking on links and/or advertising banners that take you to third party websites or websites of our affiliates, you will be bound by their privacy policies. While we support the protection of Internet privacy, we will not be responsible for any actions taken by third parties outside our network.
13. Minors Policy
We cannot separate the age of persons using this website. If a minor (as required by applicable law) provides us with personal data without the consent of a parent or guardian, the parent or guardian should contact us to delete the minor's customer data.
14. Modifying the Privacy Policy
We may revise this Privacy Policy from time to time and post it on our website and mobile platforms. You may review this Privacy Policy from time to time to ensure that you are aware of the latest version.
15. Contact us
If you have any questions about this Privacy Policy or would like to exercise your right to request and change your personal data, please contact our Customer Service Department.
Green Cross Customer Service
Mailing address: Room 04, 6/F, Hung To Industrial Building, 80 Hung To Road, Kwun Tong, Kowloon
Email address: [email protected]